PREMIER Staff Group is a leading human resources and recruitment company, delivering innovative solutions with a personalized approach. Backed by a team of highly qualified professionals with international expertise, the company offers a comprehensive range of services – from talent acquisition and recruitment, through temporary employment and payroll administration, to end-to-end HR solutions. With its strong expertise and people-centered philosophy, PREMIER Staff Group is recognized as a trusted strategic partner, supporting the sustainable growth of both businesses and candidates’ careers.
For one of our trusted partners, a state-of-the -art dental clinic we are looking for a motivated and proactive Operations Manager to join their team in Sofia!
Responsibilities:
- Provide upscale patients service experiences throughout their stay with the clinic
- Oversee and optimize the daily operations of the Dental Clinic
- Lead, motivate, and coordinate reception, medical, and support teams
- Ensure efficient scheduling, patient flow, and resource allocation
- Monitor KPIs, performance metrics, and service standards
- Implement and improve operational processes and internal workflows
- Ensure compliance with healthcare regulations and clinic policies
- Handle escalated patient concerns with professionalism and care
- Collaborate closely with medical leadership to support treatment planning and capacity management
- Drive continuous improvement in patient satisfaction and service quality
Requirements:
- Experience in healthcare, dental, hospitality, or service operations management
- Strong leadership and team management skills
- Excellent organizational and problem-solving abilities
- Confidence managing schedules, systems, and performance indicators
- Outstanding communication skills in English
- High level of responsibility, professionalism, and attention to detail
- Degree in Healthcare Management, Business Administration, Hospitality, or related field (an advantage)
Our client offers:
- Opportunity to work in a modern, state-of-the-art Clinic
- Friendly and supportive internationalteam
- Dedicated induction and training program
- Food vouchers 102,00 EUR
- 20 days paid annual leave + 1 day additional paid birthday leave
- Additional health insurance with premium coverage
- MultiSport or CoolFit card at a preferential price
- Opportunity to participate in process design and service improvement
- Stable employment and competitive remuneration
If you are interested in this opportunity, please send your CV.